Discussion topic: Connection dropping almost everyday
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Message posted on 26 Jun 2024 04:48 PM
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Connection dropping almost everyday
Hi there, my internet connection keeps dropping mainly at night, sometimes it's once or twice, last night it was over half a dozen times within a couple of hours. On the router the internet light goes orange along with the voice light. It ncomes back on after about a minute or so. Sky have told me they can't find the problem and that my speed is below the minimum we can offer you early termination. That's it, they are not even interested in trying anything like replacement products. Basically forcing me to leave as it's either leave or stay and put up with it. I will be leaving later in the year but I don't really want to as virgin don't have the best track record. Why are sky not interested why are they just willing you to go rather than fix problem?.
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Message posted on 26 Jun 2024 05:01 PM
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Re: Connection dropping almost everyday
Could you post your router stats
Also could you enter your full address below and post the table and notes after removing your address from the image
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
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Message posted on 26 Jun 2024 08:36 PM
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Re: Connection dropping almost everyday
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