Connection Issues

[EmmaSparkle]

Connection keeps dropping a few times in an hour and we have to re connect everytime. We tried resetting but nothing works

[Greenfingers001]

Hi there EmmaSparkle , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @EmmaSparkle 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[EmmaSparkle]

After 48 hours same issues (I've followed instructions)

[EmmaSparkle]

@Tom-W19 still having same issues

[Greenfingers001]

Hi there @EmmaSparkle , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Gemino]

Hi,
My connection also keep dropping out. I have to reboot the router but within 24hrs it happens again.
The broadband router model is ER115

[Gemino]

Hi,
My connection also keep dropping out. I have to reboot the router but within 24hrs it happens again.
The broadband router model is ER115

The router is situated where the phoneline enters the house. I internet dropping out affects all deices - iPhone, iPsd, iMac, TV, Windows laptop