Connection Issue

[JamieSep1975]

I can't connect my playstation5 to hub. Any ideas? 

[Kevin-7248]

@JamieSep1975 

Tell me your setup of your hub (such as Wi-Fi , Ethernet and where you have your hub) to get a better idea of how you're trying to connect it 😊

[JamieSep1975]

@Kevin-7248 , Hi, problem seems to be connection times out before it connects over Wifi between PS5 and internet. Hub is located 2 1/2 metres away from PS5 

[Kevin-7248]

@JamieSep1975 

Do your other devices connect to Wi-Fi okay or is it just your ps5? 

My best judgement would be that there is something restricting the PS5 from properly being authenticated if you're setting up the ps5 to work with Wi-Fi. Can you try ethernet to the hub and try setting up your ps5 in the network settings again? See if this can rule out this? 

[JamieSep1975]

Yes every other device connects with no problems, I will try the ethernet and see if that works , thanks 

[Kevin-7248]

Excellent, let me know how you get on and hopefully if you don't want the cable running to the hub, we can get a resolution done with the Wi-Fi after deducing the Ethernet works, if not and it's the same problem, we'll take it from there too. But it shouldn't cause you issues if the other devices connect to Wi-Fi okay.