@Trav2727 @ArturNW6 You may both wish to call sky, 150 from your landline, also the service checker below if you also wish to use over mobile data as a check!
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
