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Discussion topic: Connecting

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Avatar for Nicolestolz
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This message was authored by: Nicolestolz

Message posted on ‎30 Oct 2024 04:05 PM

Connecting

I have been having trouble with connecting the past month. Tv and internet constantly disconnecting and being unable to use. It has now fully gone but on my app it says all connections ok but they're not?

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎30 Oct 2024 04:16 PM

Re: Connecting

Posted by a Superuser, not a Sky employee. Find out more

@Nicolestolz you need to establish whether the issue is an issue with the line or the WiFiin your home. First step is to use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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