Connecting to a VPN

[Samiksha]

I have recently upgraded to the Sky Max Hub and since then I have not been able to connect it to my work VPN It was working fine with the black Wifi box which i had before but after the upgrade it just wont work my office IT person did every thing he could do but its still not working so he asked me to talk to SKY and i did complan about it to them its been 3 weeks  they are not answering nor doing anything about it the service problem i have with SKY is the worst If i can get a solution to this problem, it would be a big help 

[Stu12345678]

Sky is providing the internet access as your company wants to put these activities on a secondary virtual network so is an argument between sky and the company: What if that virtual network was being used for criminal operations for example; would you not also just have a blanket policy of saying NO to everybody ?

(Disclaimer; is highly theoretical...)

[Chrisee]

@Samiksha there is a issue with the way the Sky Max hub connects thst can cause issues with some VPNs. Some VPNs can be helped to connect by following the steps in this postUPnP set up

If thst doesn't work for you please complete and return the following form the team handling the problem should be able to help https://forms.office.com/e/kk1gCkWsRb?origin=lprLink

[TimmyBGood]

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@Stu12345678 wrote:

your company wants to put these activities on a secondary virtual network so is an argument between sky and the company

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The Sky Broadband discussed in this forum is a domestic service and so Sky will not provide business to business support.

There's a known incompatibly between the Sky deployment of 8:1 Map-T on the Sky Max Hub and some VPN infrastructure installed by IT departments for working from home.