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Discussion topic: Connecting devices

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This message was authored by Ashley62 This message was authored by: Ashley62

Connecting devices

I've just switched to Sky Superfast broadband and get a weaker Wi-Fi signal to mobile devices throughout the house. How can I resolve this? 

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Connecting devices

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connecting devices

Posted by a Superuser, not a Sky employee. Find out more

@Ashley62 

What did you switch from?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Ashley62
Topic Author
This message was authored by Ashley62 This message was authored by: Ashley62

Re: Connecting devices

Hi, thanks for your help.

I moved from standard Sky broadband. Superfast was offered to me as an upgrade.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connecting devices

Posted by a Superuser, not a Sky employee. Find out more

@Ashley62 

Did you change hubs then? Which hub do you have now

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Ashley62
Topic Author
This message was authored by Ashley62 This message was authored by: Ashley62

Re: Connecting devices

No hub change, a switch to full fibre connection

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connecting devices

Posted by a Superuser, not a Sky employee. Find out more

@Ashley62 

If you didnt change your hub then that isnt possible. Full Fibre is only the line connecting to your home and the speed you can get. The WiFi is handled by the hub.

If you feel like your WiFi isnt as strong you could change your WiFi channel or reboot the hub

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Connecting devices

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Ashley62
Topic Author
This message was authored by Ashley62 This message was authored by: Ashley62

Re: Connecting devices

Hi Lisa,

apologies for the confusion, but I still need this issue resolved please. 
thanks

 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Connecting devices

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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