Connecting devices

[Ashley62]

I've just switched to Sky Superfast broadband and get a weaker Wi-Fi signal to mobile devices throughout the house. How can I resolve this? 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

@Ashley62 

What did you switch from?

[Ashley62]

Hi, thanks for your help.

I moved from standard Sky broadband. Superfast was offered to me as an upgrade.

[jamesn123]

@Ashley62 

Did you change hubs then? Which hub do you have now

[Ashley62]

No hub change, a switch to full fibre connection

[jamesn123]

@Ashley62 

If you didnt change your hub then that isnt possible. Full Fibre is only the line connecting to your home and the speed you can get. The WiFi is handled by the hub.

If you feel like your WiFi isnt as strong you could change your WiFi channel or reboot the hub

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Ashley62]

Hi Lisa,

apologies for the confusion, but I still need this issue resolved please. 
thanks

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.