13 Jan 2025 05:42 PM
I've just switched to Sky Superfast broadband and get a weaker Wi-Fi signal to mobile devices throughout the house. How can I resolve this?
14 Jan 2025 10:57 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
14 Jan 2025 11:23 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat did you switch from?
14 Jan 2025 12:12 PM
Hi, thanks for your help.
I moved from standard Sky broadband. Superfast was offered to me as an upgrade.
14 Jan 2025 12:37 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you change hubs then? Which hub do you have now
14 Jan 2025 01:10 PM
No hub change, a switch to full fibre connection
14 Jan 2025 01:12 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you didnt change your hub then that isnt possible. Full Fibre is only the line connecting to your home and the speed you can get. The WiFi is handled by the hub.
If you feel like your WiFi isnt as strong you could change your WiFi channel or reboot the hub
16 Jan 2025 11:29 AM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
16 Jan 2025 12:09 PM
Hi Lisa,
apologies for the confusion, but I still need this issue resolved please.
thanks
16 Jan 2025 12:39 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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