Connecting Alexa to the new Sky hub

[Bonnerboy]

Hi,

I have upgraded to an Amazon Echo  4th Generation but it won't connect to my new Sky hub. I have tried to separate the two wifi bands (.2.4 & 5.0) but the Echo still won't pick up the wifi connection even if it less than 5 metres away from the router.

Does anyone have any fresh ideas to get the Echo up and runnig please?

[jamesn123]

@Bonnerboy 

The 4th Gen echo has dual band WiFi capabilities so it shouldnt have a problem connecting to the Sky hub without splitting the WiFi bands. What exactly is the message in the Alexa app when you try to connect it? It could be that the unit is faulty

[Bonnerboy]

Hi,

Thanks for your reply.

It says simply that it cannot connect to WiFi. The app suggests trying again but it doesn't ever connect.

I have tried using my phone to connect via Bluetooth as suggested by the app but that doesn't work either!

I have spoken to the customer service team at Amazon and follow their steps but to no avail.

[jamesn123]

@Bonnerboy 

I would request a replacement/return. It would be the best way to confirm the issue isnt with the unit and it is your WiFi.

[Bonnerboy]

Many thanks,  I will certainly my do that.

[sullit86]

Any joy??

[Skull+Treaty]

@sullit86 

You have an issue connecting? If you provide some details the forum may be able to assist. 

[Bonnerboy]

All sorted now, thanks!

[sullit86]

What was the problem? I bought a 4th gen Echo dot for my son and again it will not connect to the wifi.

[PaulMaGerrard]

Hi, we're getting the same problem.. Sky we're keen for us not to split the router too,  how did you resolve? 

[Bonnerboy]

Hi Paul,

I sent my Echo back to Amazon and requested a new one which connected to my wi fi first time of trying.

Kind regards,

Bonnerboy

[Alf79]

Hello I am also having this problem with my 4th generation echo dot. My 1st generation one is fine works perfectly!! Amazon sent me a new one and I still have the problem. Sky suggested its because it takes up too much bandwidth on par with my sons  box? Did anyone find a solution?

[Mike123uk]

So guys I did this was getting realy annoyed with it but I looked at how many items was confirmed and and registered to Alexa I deleted the fires stick that I don't use any more and had only 2 things connected and reset the 4th gen and connected straight away Hope this helps