Connected without internet

[Fiona314]

Hi,

I changed from BT to Sky yesterday. Only two green buttons on Sky hub and am getting connected without Internet messages.

I have tried the diagnostics and gone round in circles with the 'Let's Fix It' but no joy.

I am using mobile data but really need to get connected to WiFi.

Would be really grateful for any suggestions.

[caesarome]

@Fiona314 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Fiona314]

Thank you. I tried that but no joy. I'll phone Sky later this morning.