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Discussion topic: Connected without internet

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This message was authored by: Dean151

Message posted on ‎14 Aug 2025 09:20 PM

Connected without internet

My router arrived today and my devices are saying connected without Internet, I have tried resetting the router but nothing has changed, what do I do from here ?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎14 Aug 2025 09:33 PM - last edited: ‎14 Aug 2025 09:33 PM

Re: Connected without internet

Posted by a Superuser, not a Sky employee. Find out more
@Dean151 wrote:

My router arrived today 

Was your broadband service also due to arrive today?

 

Delivery of the hardware is typically a couple of days before the circuit is activated.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Dean151

Message posted on ‎14 Aug 2025 11:14 PM

Re: Connected without internet

Hi Tim, today was my activation date, I have messages to say that was service is running

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