Connected without Internet

[Lau9]

Since 28 feb connected without Internet after having no previous issues.  Spent approximately 6 hours talking to various sky staff only to be told the problem is mine. Any ideas?

[Tom-W19]

Hi @Lau9 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lau9]

Thank you not heard anything Sky sending me a new hub to try everything is working OK at my end connection wise and at Skys they do not know how yo resolve!