Connected without Internet (Fibre)

[Elise15]

Hi! Since this morning, the WiFi doesn't work and we've tried about everything. 

I have a Sky fibre broadband plan, with a Gigapoint ONT. The router flashes the right colours, the ONT flashes the right colours, we've tried every step in the book and nothing has worked so far. Upon trying to connect, either we have WiFi without Internet, or one time an error message popped up for connectivity issues that prompted a SKY window walking us through steps to fix the connection, except they were steps for users with microfilters (which we are not).

What can we do next? 

[Brill+Gill]

Hi @Elise15, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141