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Discussion topic: Connected no internet

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This message was authored by Esiwbob This message was authored by: Esiwbob

Connected no internet

Sunday morning there was a massive thunderstorm and since then my wifi has said connected no Internet. And sign into WiFi with some troubleshooting options, I've tried all them and nothing. An engineer came out in the week and said I need a new router to be sent out. Being inpatient I bought a new router and plugged it in but I'm having the exact same issue. Could it be something other than the router?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connected no internet

Posted by a Superuser, not a Sky employee. Find out more

@Esiwbob wrote:

 Being inpatient I bought a new router and plugged it in but I'm having the exact same issue. Could it be something other than the router?


What router did you acquire?  For FTTC broadband, non-Sky hardware doesn't just plug in and work.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Esiwbob
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This message was authored by Esiwbob This message was authored by: Esiwbob

Re: Connected no internet

It's an Tender AC8 router wifi, stuff online said that would work

Esiwbob
Topic Author
This message was authored by Esiwbob This message was authored by: Esiwbob

Re: Connected no internet

I have a sky booster box, would that work as a router instead or is it different?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connected no internet

Posted by a Superuser, not a Sky employee. Find out more

@Esiwbob 

 

A booster cannot act as a router: it doesn't have any of the required functionality (WAN port, routing tables, DHCP, DNS)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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