Connected no Internet

[Dhani90]

I am having issues with my broadband and it is affecting my work. Internet connection dropped whilst on a teams call (I work for d&General on behalf of sky) and it says connected with no Internet. I have done all the usual turn the router off for a minute plug it back in and it has connected then went to connected with no Internet. The Internet light is flashing orange

[caesarome]

@Dhani90 

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.