Confused, can Sky come and get the old equipment

[Sean170]

Hi it's my dads account and apparently someone from Sky is coming to get the old equipment, I've researched on Google and it says no one comes out can someone help me please and give me answers thank you 

[GD1]

@Sean170  If the account has been cancelled and you have Sky Q and a Broadband Hub these need to be returned, you woukld need to return them to Sky.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

[Daniel0210]

@Sean170 

Sky don't come out and collect any broadband equipment. 

If he has successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. He can use any packaging as long as it’s secure and he may want to put a note inside with his account number and a list of equipment that is included. This link explains about how to receive an email with the return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if he uses Royal Mail’s collect from home service, keep a record of the tracking number.