Concerned about broadband order

[JDZOO]

Just moved house. Put in a  order from sky broadband fibre gigafast about a month before we were due to move in. All seemed fine. Thendwoyas from openreach got me worried. Then,finally call from openreach saying they were coming two days early to do their thing. So we waited in an empty flat, having not moved in yet and we waited and we waited for nothing. Two calls to sky that were supportive, but ultimately led to nothing. My skyorder tracking is still saying the same. No updates in message centre. Called sky again,  very helpful, very understanding and have seemingly sorted with an openreach visit due in a fee days. But.... I have no updates on my sky app track your order or any new info in the message center. Should I be worried? Is this normal? 

[Chrisee]

@JDZOO Openreach not turning up is depressingly quite normal unfortunately. To be fair Openreach engineers have been staging axseries of one day strikes and dnginerrs especially the fibre trams do get called away to fix issues when fibre breaks. However there are other possible explanations. 

The local teams cannot be contacted locally by Sky but thry know their patch you mention you are moving into a flat are you aware whether the previous resident had a fibre service - if so therecshould be either an Openreach ONT box somewhere or whether fibre has been run into the block? If there is a fibre feed to the block that makes the job simpler. It could bevthe engineer came looked at yhe blocks connections and worked out what needed doing without visiting you. 

[JDZOO]

Thank you for your response. I'm hoping that might be right, but the last sky expert I spoke to seem really annoyed and confused for me as to why they haven't shown up. Im just concerned that there has been no update to my sky app order tracking or in the message centre to confirm what was discussed over the phone. Fingers crossed for Monday. Can't handle all this hotspotting nonsense! 

[Chrisee]

@JDZOO in theory the enginerr should have contacted you to explain but therecare many reasons why they didn't from thinking the flat was empty etc etc. Openreach operate in their own way unfortunately.