Complaint

[RC2023]

Is there any sky staff on here that can help with a complaint? I need to speak to someone who preferably speaks English, someone that doesn't keep calling me "mr Robert or sir Robert " and someone that doesn't do exactly the opposite of what I've just asked.

Also someone that doesn't cut me off when I say I want to make a complaint. I'm not shouting or swearing I just need to speak to someone as it's time sensitive. I'm at my wits end 

[Daniel0210]

@RC2023 

This is how to submit a complaint

https://www.sky.com/help/articles/how-to-make-a-complaint

Before you do is the issue one that we can help with? 

[RC2023]

I'm currently on the phone but I've been put on hold so I expect the call will be disconnected again any minute 

[caesarome]

You can fill in this online form to register a complaint:

https://www.sky.com/help/complaints

[RC2023]

After spending 2 hours on & off the phone with sky after continuously being hung up on I've given up for tonight however I did raise a complaint online what good that'll do I'm not holding my breath 

[Daniel0210]

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@RC2023 wrote:

as it's time sensitive. 

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@RC2023 

Just be aware that depending on what the issue is Sky have up to 8 weeks to reach a resolution or deadlock.

[RC2023]

I dont have any faith in it making a difference anyway

[JimM1]

@RC2023 Is the complaint still how bad you are finding the sky Max hub?

[Chrisee]

@RC2023 according to Ofcom Sky actually are better at dealing with complaints than most of their competitors see https://www.ofcom.org.uk/phones-and-broadband/service-quality/telecoms-and-pay-tv-complaints

[RC2023]

Only time will tell I suppose 

[RC2023]

I actually spoke to another person regarding this who told me I was still with in my cooling off period if I wanted to switch.

ordered from EE same package only it was £36 per month instead of £50. As soon as I placed the order I received a text saying I was in contract & if I left I'd have to pay £400 odd to leave. I cancelled the order with EE one quick phone call & email confirmation.

next day called sky to let them know I wanted to stay (something I thought would be straightforward) however it wasn't. 

My switch was this morning, however it happened this morning when I left for work. However EE confirmed (after a 2nd call) that they wouldn't be taking over as the order was cancelled. So I'll have to wait until I get home tonight to see if I have been cut off