0

Discussion topic: Complaint

Reply
This message was authored by Timzee1 This message was authored by: Timzee1

Complaint

I've had a complaint since August of last year !

still wanting for priorities team to compensate me for a catalogue of disasters 

Finally have sky but now my compensation has been ignored after countless attempts to contact them 

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Complaint

Posted by a Superuser, not a Sky employee. Find out more

@Timzee1 if over 8 weeks has passed since you formally complained you can take your complaint to the independent arbitor CISAS see https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

 

Customer auto compensation is normally calculated and credited to your account within 30 days after the service is finally delivered see https://www.sky.com/help/articles/auto-compensation. Sky's scheme is in line with Ofcom's recommendation.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion