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Discussion topic: Compensation

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Avatar for Courtney1998
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This message was authored by: Courtney1998

Message posted on ‎24 Dec 2024 03:19 PM

Compensation

I informed sky I was moving home on 7 December 2024 I was switched off on the 6th of December and engernieering visit was booked for the 19th of December I'm also with out a route box up until today I've had no use of the internet from date 6/12/2024 to 24/12/2024 so I'm looking for my bill to be reduced or compensated 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎24 Dec 2024 03:21 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Courtney1998  Nothing will happen on the back of a forum post, best to call them to discuss any compensation.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎24 Dec 2024 03:25 PM - last edited: ‎24 Dec 2024 03:44 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Courtney1998 

 

I'd observe the period before the activation date wouldn't be covered by the Ofcom scheme: you may be able to negotiate a refund on the broadband subscription.

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