Discussion topic: Compensation

This message was authored by: Courtney1998 · ‎24 Dec 2024

I informed sky I was moving home on 7 December 2024 I was switched off on the 6th of December and engernieering visit was booked for the 19th of December I'm also with out a route box up until today I've had no use of the internet from date 6/12/2024 to 24/12/2024 so I'm looking for my bill to be reduced or compensated

This message was authored by: GD1 · ‎24 Dec 2024

@Courtney1998 Nothing will happen on the back of a forum post, best to call them to discuss any compensation.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: TimmyBGood · ‎24 Dec 2024

@Courtney1998

I'd observe the period before the activation date wouldn't be covered by the Ofcom scheme: you may be able to negotiate a refund on the broadband subscription.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Compensation

Compensation

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Re: Compensation

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