Discussion topic: Compensation

This message was authored by: Laurlee · ‎05 Mar 2023

If I had sky installed on the 23/2 and haven't had no broadband at all am I entitled to the automatic compensation?

This message was authored by: mae-3 · ‎05 Mar 2023

If you have reported the fault after 3 days one is entitled to automatic compensation but this is paid once the fault is rectified into your SKy account for future credit, the T&Cs of automatic compensation are on the Sky site if you search by Google.

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This message was authored by: Daniel0210 · ‎05 Mar 2023

@Laurlee
This is the relevant link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Compensation

Compensation

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