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Discussion topic: Compensation payment delay

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Avatar for Angel71
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This message was authored by: Angel71

Message posted on ‎06 Apr 2025 09:27 AM

Compensation payment delay

I received an email from sky on 16th March regarding the compensation payment due to their delayed service. But I haven't received any updates regarding the payment. 

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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966

Message posted on ‎06 Apr 2025 09:39 AM

Re: Compensation payment delay

Posted by a Superuser, not a Sky employee. Find out more

I believe  any payments  can take  about  six weeks  

P c marlow
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎06 Apr 2025 09:47 AM

Re: Compensation payment delay

Posted by a Superuser, not a Sky employee. Find out more

@Angel71  You should lso be aware this would be applied as a credit to your account

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: SKY1992bf

Message posted on ‎06 Apr 2025 09:53 AM

Re: Compensation payment delay

Posted by a Superuser, not a Sky employee. Find out more

@Angel71  the compensation will be applied as credit to your sky account within 30 days of the fault being fixed 

 

so a) has the fault been fixed and b) has it been more than 30 days since it was?


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