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Discussion topic: Compensation from openreach

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This message was authored by: NicMead

Message posted on ‎28 Aug 2025 11:00 AM

Compensation from openreach

I was without broadband for just under 5 weeks!!. I am still waiting to receive compensation from openreach for total loss of service. How long are you normally expected to wait to receive this compensation?
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎28 Aug 2025 11:13 AM

Re: Compensation from openreach

Posted by a Superuser, not a Sky employee. Find out more

@NicMead the compensation is credited to your account by Sky oncecthe issue is resolved and usually takes roughly 30 days. Openreach does not deal with the public so any queries need to be madecto Sky. See Customer Auto-Compensation | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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