Discussion topic: Compensation for loss of Internet for hours

This message was authored by: Lisaharris · ‎21 Sep 2023

Will Sky customer s get any compensation due to the loss of Internet for several hours on Monday night

This message was authored by: Daniel0210 · ‎21 Sep 2023

Very unlikely. Automatic Compensation kicks in after 2 full days without service.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎21 Sep 2023

@Lisaharris

No domestic internet provider pays compensation for 'several hours' of outage: for a start none of our contracts actually specify any particular level of service availability...

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Laing1 · ‎21 Sep 2023

@Lisaharris wrote:
Will Sky customer s get any compensation due to the loss of Internet for several hours on Monday night

@Lisaharris working out what I pay monthly for my broadband dividing it by 30 days then dividing that by 24 for the number of hours in a day thn mutiplied by say 5 hours it was down would mean I would be entitled to 21p compensation

I may be a Sky Superuser but I am still just a Sky customer

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Discussion topic: Compensation for loss of Internet for hours

Compensation for loss of Internet for hours

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