Compensation for intermittent broadband connection

[JonL12345]

I've been suffering from a poor broadband service for ages now and it is still not fixed. It was reported back around March 25th and an engineer came on the 26th of March. Since then, I've had another 3 engineers come and I've got yet another one coming today. I make that 5 engineer visits over a 6 week period.

My broadband has an intermittent fault, where some days I have had 64 disconnections according to someone from SKY. This makes the internet nearly unusable for many of my needs.

Ofcom talks about getting about £10 per day compensation if you don't have internet, but mine is intermittency. Is there not compensation for that too, since my broadband service has been appauling and it is still yet to be fixed 6 weeks after reporting it.

Anyone know?

[TimmyBGood]

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@JonL12345 wrote:

Is there not compensation for that too, since my broadband service has been appauling and it is still yet to be fixed 6 weeks after reporting it.

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There's no compensation specified by the Ofcom scheme as that only covers complete outage lasting more than two days, so negotiation is required with the individual ISP (which isn't obliged to offer anything)

[JonL12345]

That is a shame, because it has been very disruptive. 

Now, I have just received a test saying the engineer can't make the scheduled time slot today and they will try to get another engineer out today. They can't give an ETA blah blah. This happened last time too, and an engineer never came, so I got £30.49 for the missed appointment.

The text message asks i I want to change the visit or keep it?

A) To change your visit to a different date

B) To keep your visit in today

Since the engineer has missed the scheduled time slot, if I reply A does that mean I will get another £30.49 compensation for the missed appointment, or do they say I changed the visit myself to a different date voluntarity and so do not get it?