Claim for broadband speed dropping

[Debs50_]

My broadband isn't working properly

[Debs50_]

Please credit my account and check previous months as never been the best even with the boost that I pay extra for

[Daniel0210]

@Debs50_ 

You won't get any kind of credit by posting on here I'm afraid. This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

[TimmyBGood]

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@Debs50_ wrote:
Please credit my account and check previous months as never been the best even with the boost that I pay extra for

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Despite its marketing name, 'Broadband Boost' does not increase internet connection speed.

Claims against the Sky Speed Guarantee are limited to a single month within a minimum contract term.  The link below explains how to make a claim.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee-a 

[JimM1]

@Debs50_ You do need to go have a look yourself how it has all been doing, and sky's daily check against the hub, that is all they care about nothing else. Use the service checker and expand the broadband page, will let you see the last 30 day's how it is going!

https://www.sky.com/servicechecker