City fibre

[Allan60]

Service light on city fibre box keeps going out 

network connection keeps going from connected to not connected

we had no broadband on Christmas evening

This is the same problem we had when it was unstalled

we don't want to be in a contract for 24 months if this persists

i I would like this logged as we go on holiday on the 3rd January and don't want to come back to no broadband

My wife needs the broadband for her work

[GD1]

@Allan60  You're not contacting Sky customer service by posting here, nothing can or will be logged as we are all customers here, any Sky staff present will not know who you are from your community login.

Whilst working from home is allowed it does not give your service any greater priority over any other customers and/or faults fixing SLA's.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[JimM1]

@Allan60 You need to call sky if the condition keeps doing so, they have to organise CF to look at what is going on with the Fibre network connection, but you are correct the ONT is showing the issue to you!

[TimmyBGood]

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@Allan60 wrote:

i I would like this logged as we go on holiday on the 3rd January and don't want to come back to no broadband

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That's going to be a challenging if they need internal access to resolve the issue.