City fibre - Engineer booked

[Nayana1]

I am not sure if this the correct options I have selected - how to check if city fibre is coming to your house when it was booked by sky. 

[Chrisee]

@Nayana1 log into the My Sky app or website find tge My Orders section which should show if there have been any changes to the order. 

[Nayana1]

I have checked my orders that there shows my activity but I have a text confirmation..

this is the third time this has happened !!!

I am also aanoyed, I have wasted a whole day last time

Last time, 3 weeks ago, CF booked :8-1, no show'-  was re-arranged for same day between 1-6 . I chased sky sevral time during the day and each call, confirmation, held until 16:00 hr THE CF  re-booked it for the following day 8-1 without tell sky or me. 

I rang sky  helpdesk and they advised that their is a glitch between both party system. 

This happen with my installation, it wa a nightmare and it took CF,  2 months to complete myinstallation. 

[Nayana1]

Thank you for reply. 

Yes, I did that before I posted my message. 

in the meantime, I spoke to your sky helpdesk the agent cannot see CF booking on their system, he advised that he is escalating it to the manager. (Like last tim

[Nayana1]

Hi 

does anyone know if the sky you received confirming that your CF engineer has been booked.  I rang sky and helpdesk agent booked my engineer visit ASAP, my internet was down poor, kept buffering, between 5-10 mins when I was watching Netflix. I got a message from SKY but I have been told today, they CF booked it even though I rang sky.  

question, how can you tell if it is booked by sky or CF when sky books it as an emergency visit 

[JimM1 · Accepted solution]

@Nayana1 Have a look two places, My Messages and your orders section off the account!