Checking broadband settings

[J+Parnall]

I have been trying to check / update my broadband setting (PG, 13 etc) for over a week now.   However, when signing into my account I am continually told "sorry there has been a problem ", as below.

Has any one else had a similar problem, is there a solution or work around?

Thanks.

[Highlinder]

@J+Parnall  Have you tried doing this on a PC if you have one in a browser?

[J+Parnall]

Yes, I've tried both a desktop and laptop.  Same message on both.

[Highlinder]

@J+Parnall  If you are unable to change it and you are the account holder give Sky a call and listen through the voice prompts and they should be able to set it for you. Just dial 150 on your landline.