Charge £50

[Junelawrie]

Sent router back in box provided many weeks ago  , take charge off my next bill. Please

[cookiemonsteruk]

@Junelawrie 

Keep an eye on the forum preferrably using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Daniel0210]

@Junelawrie 
You’re not talking to Sky Customer Services on here. This forum is where customers try to help other customers.

The most important question is…Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Junelawrie.

[Lisa-P1987]

Thanks for chatting to us @Junelawrie . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks