switching from HomeTelecom to Sky

[minguk]

I joined the black friday offer switch to sky broadband. my old hometelecom (talk-talk) contract is up to Feb 2024. when I subscribe the black friday offer it didn't ask for my end contract day ? (it only show sky will take care the rest) Today Hometelecom said thay will charge me to the end of contract? 😤 can anyone explain the process and procedure of switch to sky ? there is a lot of hidden charge ?

[GD1]

@minguk  When you place an order the process to switch broadband take approx 10 working days, any exit fees imposed by your previous provider while switching in a minimum term needs to be paid by you.

Sky wont's cover all if this as per here https://www.sky.com/help/articles/switching-credit-offer

[TimmyBGood]

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@minguk wrote:

it only show sky will take care the rest

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That's correct for the technical changeover, but is not intended to be read as including 'taking care of' any financial consequences of exiting an existing contract early.

As @GD1 indicates, Sky will make a contribution towards an early-exit penalty in the form of a credit on the Sky account once they receive the stipulated paperwork.

[minguk]

I don't know who's (hometelecom, Sky -OpenReach) disconnected my Hometelecom on yesterday according to the information from Sky and confirmed by Hometelecom the switch over day should be 13 Dec.  At the moment no boardband at home 😳 

That is not a ideal switch 🤷🏻‍♂️

can anyone from Sky customer service reply ?

[Chrisee]

@minguk Sky customercservices do not post on the forum as they cannot access account details without taking you through security..

It could be a coinicidental line issue but if the service has been fully disconnected the error is by Openreach or your old ISP, as there is a built-in 14 day cooling off period in switching set by Ofcom to allow time for your old isp contact the customer to prevent slamming where an ISP switches the service without consent. 

You should be due compensation but I am not clear who you should claim against so I am escalating your post to the Sky team who support the forum who should know more. When they pick up the request they will invite you onto a private online chat through the forum. When they do thst a chat icon will becadded to the forum page.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @minguk an invite to chat.

[minguk]

Hi, 
I report my cases to Hometelecom & here Sky Boardband. Because I don't know is it related to my "switch to Sky" pre checking. 

HomeTelecom lineup with Open Reach to check the connection line. They fixed the problem my BB service is resumed.😉👍 

Thank a lot !

[Lisa-P1987]

Thanks for the update - I will close the invite.