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Discussion topic: Certain websites and emails not loading

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This message was authored by: ColinS

Certain websites and emails not loading

Websites and emails hosted by Asura do not work on WiFi, but fine if WiFi off 

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This message was authored by: JimM1

Re: Certain websites and emails not loading

@ColinS Have a start by looking at what you have set for your Broadband Shield settings on your account!

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This message was authored by: ColinS

Re: Certain websites and emails not loading

Shield is off and always has been, this only started last week when I couldn't get emails or get on to websites hosted at a particular host. Everything done on servers an no I P block.

works fine on other networks 

This message was authored by: JimM1

Re: Certain websites and emails not loading

@ColinS Post what the web address is and will see if i can get to it!

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This message was authored by: ColinS

Re: Certain websites and emails not loading

[Removed]

 

these are 3 of several all hosted on same server which I can access on other networks and when WiFi if off on mobile (Apple and Android)

 

Also will not access their webmail either

 

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This message was authored by: caesarome

Re: Certain websites and emails not loading

Posted by a Superuser, not a Sky employee. Find out more

All load fine here on a Sky Broadband connection so have you tried a reboot of your broadband hub at the mains ?

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This message was authored by: JimM1

Re: Certain websites and emails not loading

@ColinS Did not have a problem getting to all 3 sites!

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This message was authored by: ColinS

Re: Certain websites and emails not loading

So can I, just not on Sky network.

this has only just happened and nothing has been changed, Must be Sky as no settings have been altered and it is only happening with domains that are on one specific IP address, that works on other networks I have logged in to.

 

This message was authored by: JimM1

Re: Certain websites and emails not loading

@ColinS The only way to get past this will be to power off your hub for at least a couple off hours if it is a routing issue from the Hub to the Server!

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This message was authored by: ColinS

Re: Certain websites and emails not loading

I have tried this, but will give it another go

This message was authored by: JimM1

Re: Certain websites and emails not loading

@ColinS Is it just one particular device that is not getting to the sites, as you say mobile data is fine, or do you just use that device for everything!

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This message was authored by: ColinS

Re: Certain websites and emails not loading

This is happening on all devices. Laptop iPad, apple and android phones.

if use mobile data on mobiles all ok.

when using WiFi cannot get in to the sites or emails

This message was authored by: JimM1

Re: Certain websites and emails not loading

@ColinS As you are having it on all the devices via a Wi-Fi connection then hub off is best, and you would be better to do the whatismyipaddress.com note the returned value before and after so you can see if the hub is going another way.

This message was authored by: Nerjy

Re: Certain websites and emails not loading

Am having the same issue with YouTube across all devices unfortunately. Doesnt seem to be loading videos and when it does it is extremely slow 

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This message was authored by: ColinS

Re: Certain websites and emails not loading

Managed to get on to Sky this morning and went through everything and a load of settings on the router to no avai, there had been a software update last week.

Getting a new one sent out so fingers crossed 

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