Cant link my sky account. No product showing up once i have BB installed.

[Harry0311]

Hi, I cant link my sky account. Im told I need to do this in order to see the products I have and to make any changes to it. (I'd like to turn the PG lock off, so I can access restricted sites, torrenting etc.)

Any ideas or help? I saw somewhere it was excalated so an employee could resolve it.

Thanks in advance!

[caesarome]

@Harry0311 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Harry0311 to chat.

[Mr+Flibbles+86]

We are still looking to help you @Harry0311 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks