YouTube and Google Play not working. Worcestershire. known sky issue

[WKRP]

Unable to install apps via Google play and YouTube videos are buffering on some not all videos

Found this issue is elsewhere and known by Sky

https://helpforum.sky.com/t5/Broadband/Can-t-update-or-install-apps-on-android-or-YouTube-not-workin...

[WKRP]

From that post 

I've noticed since yesterday when I watch YouTube shorts the video stops playing after a bit, like it does when connection is weak or starts buffering. It doenst come back on. I also noticed that I couldn't install any apps Google play store or update them.

All the above works if I use mobile data. I have tried other home broadbands like BT and Vodafone and it works fine on there too. Not sure how long it's been like this but I noticed it on Friday.

Any help will be greatly appreciated. I have reset the router and turned it off and on again. It didn't work.

[JimM1]

@WKRP Has been reported, so it's a use your mobile data until someone from sky can get a look at it!

[WKRP]

Which area has it been reported 

[WKRP]

If your apps stop downloading they will work off WiFi connection 

I have the same issue here in Worcestershire 

[Stuart2502]

Same here in Walsall.

I've tried all the troubleshooting as there was a similar problem for other areas.

Multiple Samsung devices affected and everything works over mobile data.

[Phil216]

I'm in Redditch, so probably not far from you, how long has it not been working??

[SmashGBR]

I can't say but my guess would be it stopped working this week as I remember not having an issue last week.

[Vickichrisday]

Another user in Walsall with the same problems. Multiple Android devices not wanting to update but the second you turn WiFi off and use mobile SIM all fine - just a shame that whereabouts in Bloxwich we are you have to stand on one leg and touch your nose to get more than 3G data lol

[Pete-da-Meat]

Same issue - Bromsgrove area.

[Googleplay]

I am having problems installing updates. And apps on samsung devices only can do it over data, not over Wi-Fi. I reset my router.I'm still having issues

[WKRP]

I hear Kidderminster also

[Daveyboii570]

Internet upgraded apparently to faster full fibre though considering  I was told I was on the old copper fibre and this would be fill fibre ive had no speed increase and no engineer must be a magic thing

Anyway to get to the point since switch over nobody in the household can update google play store and YouTube keeps pausing yes ive read previous posts about Yorkshire having this issue in January. Tried all the usual reboot,  reset etc and still nothing. Reported to sky today they was going to send a new router but I told them that it isn't router and look at posts on the forums and what happend in Yorkshire he did and resolved its not the router. It's now been upscaled to back office (makes it sound like a store room where its forgotten about) been told to expect 7 days before somebody looks at it but maybe longer unless people report the same issue to them. Otherwords a paying customer pays for a service they cant fully get but takes a lot of people to moan before they take it seriously.

  Sorry just annoyed that when im.paying sky nearly 400 a month for different services that im brushed to one side.

 Nothing actually changed , routers the same all they done was reactivate onto new so called full fibre and thats when things messed up.

 Could always implement the same fix here as you did in Yorkshire to resolve there issues just an idea.

[JimM1]

@Daveyboii570 Yes there appears to be an issue with updating Android apps via google play store and until sky if it is only area specific get round to the fix only then will it be cleared up!

[Daveyboii570]

Its just annoying more than anything the fact that my hardware is exactly the same. Same items connected. Everything apart from the full fibre part though I don't understand the part copper part fibre changing to just fibre with nobody coming out to change the cabling wish I would have stayed with what I already had now haha