Cant get full fibre but neighbours can

[brynwills]

I have superfast fibre which rjuns at 14mg. Last year found out pole im connected too has full fibre, but because its not in my street i cant get it. Today ive searched my neighbours postcode etc and says that they can, their connected to pole outside my house on my property. So everyone in street can get full fibre to property apart from me. How can tjis be sorted as openreach arent intetested, but cant survive on 14 mb

[cookiemonsteruk]

@brynwills 

Could you enter you full postal address below and post the full table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[brynwills]

 

 

 this is mine....

This is my neighbours

 

 @cookiemonsteruk 

[cookiemonsteruk]

@brynwills 

Could you do the same for your immediate neighbour as well

Depending on the outcome of your neighbours you could complete the form below and under the tell us about the nature of your query in the drop down select i can't get fibre but my neighbours can

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

[brynwills]

I attached my neighbours one at bottom

[cookiemonsteruk]

@brynwills 

I can see the images.neighbours say wbc fttp so complete the inquiry template form i linked above

[brynwills]

I have also filled that form in, but comes back as duplicate as i asked about this last year and it hasnt been closed, really frustrating as the pole is 10 yrds from my house on my property. Im connected to different pole, which also has fttp but again cant get it. @cookiemonsteruk 

[cookiemonsteruk]

@brynwills 

It could be that coming from a pole the black box cbt might be full

Wondering whats connecting you current query with a previous one . Do you have another email that you can use?

[brynwills]

Do you think i should send a new request using different email. Neighbour i know can get fftp but has no need so cab shouldnt be near capacity. Find openreach generally unhelpful 

[cookiemonsteruk]

@brynwills 

Fttp bypasses the cabinet so at street level its the connectorised block terminal port availability that decides how many houses can be supplied

Yes, try another email 

[brynwills]

Thanks for your help, ive resent it, was told the pole i was on was too far away last time, but it will also have effect on house price if im the only one who cant get it, think ill end up getting mp involved 😁 @cookiemonsteruk 

[cookiemonsteruk]

@brynwills 

Did it go thru 👍 keep us posted. 

[brynwills · Accepted solution]

@cookiemonsteruk had email from openreach, originally said i cant have it, emailed my mp he got involved and magically they came back with their records hadnt been updated. Now have ordered fftp with sky. Thanks for your help

[cookiemonsteruk]

@brynwills 

Brilliant news. 😁👍