Cannot open some apps

[bestmanufan]

Hi, can someone help me. I am struggling to open some apps when connected on SKY Broadband but I can open those apps on BT Broadband or shopping centre broadband or mobile data. Do I have to change any settings and if so which ones. Also please direct me how to change the settings.

Thanks 

[Highlinder]

@bestmanufan  You can check your broadband shield settings. This can be found in my account under broadband & talk tab. The default is set to PG-13 and can be changed of disabled.

[bestmanufan]

Thanks for your help. I have disabled SKY Shield but the problem still remains. Is there anything I can do?

Thank You

[Highlinder]

@bestmanufan  Have you tried to leave the router off for 30 minutes and also re-start the device in question to see if this helps.

[bestmanufan]

Thanks. I switched of the router and turned my phone off. Turned boon after 30 minutes and it still doesn't work.

I don't know what to do. More suggestions will be appreciated 

Thanks again 

[Chrisee]

@bestmanufan there are no more steps from a broadband point of view but check that your devices are not treating the Sky connection as public and limiting connectivity. By default some OSs do this and you havecto set them to trust the connection. Sky do not block any apps etc that. BT allow. 

[jamesn123]

@bestmanufan 

If you have an iPhone try disabling iCloud Relay/Private browsing if its switched on

[bestmanufan]

Thank you all for your help. My issue has now been resolved. I do not know what has changed but I  called a SKY engineer for broadband issues I had been having and he looked at some of the settings and advised me that my broadband has a cap. He removed the cap and after few days everything has gone to normal. I am not sure if the issue was anything to do with the cap and I don't know how and when the cap was activated.