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Discussion topic: Cannot dowload a program

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Avatar for Maryuri
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This message was authored by: Maryuri

Message posted on ‎14 Oct 2024 09:02 PM

Cannot dowload a program

The tv Keeps on having intermittent broadband and i cannot download program. Happened also last week even though broadband is checked and OK.

All 4 lights in broadband box are green.

Please help.

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎14 Oct 2024 09:39 PM

Re: Cannot dowload a program

Posted by a Superuser, not a Sky employee. Find out more

@Maryuri if your TV is connected by WiFi it is likely it has a poor conection. You can test that if you havecthe Netflix app as there is a network test in the Get Help menu in the Netflix app. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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