@Teresa702 you have posted in the broadband forum if other devices are connecting to the internet it is unlikely to be a broadband issue so what Sky TV service do you have so we can move your question to the right forum?
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
