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Discussion topic: Cannot connect HP Envy 6400 All other devices connected

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This message was authored by Bella33 This message was authored by: Bella33

Cannot connect HP Envy 6400 All other devices connected

I've tried countless times, pressed WiFi button, turned off and on as per manual. It is another room next to hub. My Sonos system has connected and all other devices so why the problem. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cannot connect HP Envy 6400 All other devices connected

Posted by a Superuser, not a Sky employee. Find out more

@Bella33 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Bella33
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This message was authored by Bella33 This message was authored by: Bella33

Re: Cannot connect HP Envy 6400 All other devices connected

Actually, I cancelled printer on HP Smart App and reloaded. That worked.   Thanks 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Cannot connect HP Envy 6400 All other devices connected

Posted by a Superuser, not a Sky employee. Find out more

@Bella33 welcome to the club of people who got HP printers to connect after hours of hair pulling and head scratching. HP make great printers but they are infuriating to connect there are loads of tricks and tips online but 9 times out of 10 its the printer not the router that is the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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