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Discussion topic: Cannot change any WiFi setting on router

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This message was authored by: xcloxcx

Cannot change any WiFi setting on router

Hi all. 

I'm trying to separate and rename the 2.4 and 5GHz  in order to connect a smart device but I can't make any changes at all. When I tap "apply" it just comes up with "safari can't open the page as web connection was lost" and if I try again I just get error 404. I can click on every tab fine in the settings but can't make any changes as every time I tap "apply" I just get those messages.

fyi I'm trying trying to do this on my iPhone, I don't have any other devices to access the settings from. 

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This message was authored by: xcloxcx

Re: Cannot change any WiFi setting on router

Have also tried on chrome and getting the same thing 

This message was authored by: Chrisee

Re: Cannot change any WiFi setting on router

Posted by a Superuser, not a Sky employee. Find out more

@xcloxcx assuming you have one of Sky's black hubs there is a bug where devices running ios cannot save changes as you are finding. If possible try using a device running a different operating system or try again using Chrome which can take several goes to work.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: jamesn123

Re: Cannot change any WiFi setting on router

Posted by a Superuser, not a Sky employee. Find out more

@xcloxcx 

Chrome on your Apple device or another device?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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