Cannot access wifi

[Kk1985]

Our devices are not connecting to our hub, it keeps coming up wrong password even though the one entered is correct, the devices will run off our extender but this is not helpful when not near the extender and cannot use the internet. My son is giving grief over this and wants it sorted now (typical teen!). I have reset the router multiple times but still have the same issue. Anyone have any idea or help? Due to upgrade soon but if keep having this issue will have to look elsewhere for our broadband

[Addie15 · Accepted solution]

Hi there, @Kk1985.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147