Cancellation

[MRadev]

Hi I would like to cancel my subscription  I've tried to contact you by phone but it didn't work.... so please give me another option to cancel this! Thank you

[jamesn123]

@MRadev 

You cant cancel on your forum you need to phone

[Daniel0210]

@MRadev 
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

[MRadev]

Hi, this is the problwm i am with them for 8yeaes now and i would like to cancel because i am paying too much for the service... but ince ive try to connect and give my all info the phone gets quite and after a minute loose signal just today ive had try 15 times to cancel this and still.. 

[MRadev]

I know but should someone read this and give me phone number to contact directly to a human because this phone asistant is.........

[Daniel0210]

@MRadev 
You can call Sky free by dialling 150 from your Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.