Cancelation

[ValentynaK]

Hi, I have made a contract with Sky for broadband almost 2 months ago, I have waited for the hub/rooter to arrive and it has not for more then 1 month. I have phoned numerous times to ask what is happening and unfortunately no one can help me. The answers were the same " it's the tech department, it's a bug in the system". I have decided to cancel and they have told me it has been done,  today they charged me again. It is a joke and unfair , I haven't received my refund and been charged again. What can I do ,can someone help please? 

[caesarome]

So your issue is the your broadband has been activated but you weee never sent the hub. If so what date did you call to cancel as 14 days notice is required to do this so what date was this bill paid on ?

[ValentynaK]

Today I got a direct debit taken out from my account, order was placed on the 29th of June and the Dispatch date was on the 10th of July , until to this date I haven't recieved the hub. I phoned and I told them to cancel as I am not paying for a service I haven't recieved. I am aware about the 14 days, but if I did not recieve any service? 

[caesarome]

@ValentynaK 

Is your account now cancelled and do you now see a credit on your account for this amount that was taken via the direct debit ?