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Discussion topic: Cancel sky broadband

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This message was authored by: robinhoody

Cancel sky broadband

I have sent 2 emails to csncel

my broadband with sky as i am now out of contract, but have had no response.

i am anroad at moment so don't really want to call them, anyone have suggestions how else to contact them?

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This message was authored by: Daniel0210

Re: Cancel sky broadband

Posted by a Superuser, not a Sky employee. Find out more

@robinhoody 
For Broadband and Sky Talk subscriptions this link explains the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

You should receive an email from Sky acknowledging the cancellation.

 

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. It’s important you keep any proof of posting indefinitely.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: 2muchTV

Re: Cancel sky broadband

Further to the link shared by @Daniel0210 scroll down to the tab that says "no I need more help" and then scroll down to the bottom of the page where it states "write to us"

 

I have used email to cancel TV subscriptions easily. I would've thought it would be the same with broadband

Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £33 pm
2 x FTTP lines: Digi £15 pm 900/900 & Aquiss £36pm 80/20
Connected in dual WAN to 3 x Asus XT9 mesh & 2 x Asus RT-AC58U
65" Samsung S92C OLED TV
6 other streaming TVs
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