Cancel contract

[Keesha+Shaw]

Hiya it is Leahkeesha ankrah I called up last week wanting to cancel my broadband internet box and they said they will be sending me a package out to send the box back but no package has been sent out and it says I only have 5 days before I get charged but I've tried to ring up and speak to someone about it but can't get hold of anyone. What would I have to do?

[TechmanagerMal]

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@Keesha+Shaw wrote:

Hiya it is Leahkeesha ankrah I called up last week wanting to cancel my broadband internet box and they said they will be sending me a package out to send the box back but no package has been sent out and it says I only have 5 days before I get charged but I've tried to ring up and speak to someone about it but can't get hold of anyone. What would I have to do?

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• This should help.
• As we are customers on the forum we can only provide advice.
  However, if you want to discuss an issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home.
  If you are in the ROI set the flag at the bottom of the page accordingly.
  If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.

[GD1 · Accepted solution]

@Keesha+Shaw  You can use your own packaging, you can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

[Gabi01]

Hi. How can i canceled the contract? I left this country 

[Daniel0210]

@Gabi01 
Sky Broadband and Sky Talk ~ To cancel totally or if you’re moving to Virgin you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

You’ll still need to return any loaned router to Sky, so ensure you get proof of posting and keep it indefinitely.