Discussion topic: Cancel broadband
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Message posted on 14 Aug 2026 10:06 AM
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Cancel broadband
I want to cancel my sky as I've found a better provider
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Message posted on 14 Aug 2026 10:13 AM
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Re: Cancel broadband
@Paige2026 You dont need to cancel, simply ask your new provider to switch you to them using One Touch Switching.
Cancelling and trying to switch at the same time will cause issues.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 14 Aug 2026 10:33 AM
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Re: Cancel broadband
@Paige2026
For broadband and Sky Talk subscriptions this link explains how to switch to an alternative broadband provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband
If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early
NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.
Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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