Cancel broadband

[Cancel2]

I am moving into a new house and engineer called yesterday to install broadband. He stated the necessary cabling was not in place and thus could not install. I have attempted to contact Sky through various channels since to cancel the contract as I am legally entitled to, however they have been frustratingly unable to facilitate same. I cannot appear to communicate with an actual human. Legally they have not fulfilled the contract and by law I am entitled to cancel, are there any humans working in Sky who can help?

[cookiemonsteruk]

@Cancel2 

If you cancel because openreach cannot install at the minute then  other openreach based isps will be delayed so hoping you have virgin broadband in the area .

If you want to cancel then contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[TimmyBGood]

@Cancel2 

I'd add that the contract is for the ISP to commission Openreach (or the relevant network maintainer in RoI) to attempt to provision a broadband connection at the address: where that's not immediately possible due to lack of suitable infrastructure within or outside the property it's somewhat unrealistic to expect this to magically appear without any additional delay for the necessary work to be carried out, often by a different team which Openreach needs to schedule and who need to access additional resources.