Discussion topic: Can’t upgrade my sky broadband
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Message posted on 06 Feb 2026 07:33 PM
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Can’t upgrade my sky broadband
I need to a human as I'm trying to upgrade my broadband to the 900mbps fibre I get to the final stage to place my order and I click it and then the place order button becomes unhighlighted and then nothing happens. Please
help.
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All Replies
Message posted on 06 Feb 2026 07:40 PM
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Re: Can’t upgrade my sky broadband
@Josh140 Just call sky CS then and do it that way, call 150 from your landline, 8am to 8pm so it's tomorrow now as today may just be to late!
Message posted on 06 Feb 2026 07:43 PM
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Re: Can’t upgrade my sky broadband
I don't have a sky landline I'm afraid
Message posted on 06 Feb 2026 08:07 PM
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Re: Can’t upgrade my sky broadband
So I need an actual number to CS I can ring
Message posted on 06 Feb 2026 08:07 PM
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Re: Can’t upgrade my sky broadband
@Josh140 Yes every sky system supplied has talk with it, do you mean that you have NO landline phone to plug in, that is different! just call 150 then if you have a sky Mobile, gets you to the same place!
Message posted on 06 Feb 2026 08:09 PM
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Re: Can’t upgrade my sky broadband
I have no landline at all me and my wife have mobile phones on ee and O2 we only have sky broadband I'm trying to upgrade but every time I go to place order it freezes which is the last stage then I'm back to square one again.
Message posted on 06 Feb 2026 09:28 PM
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Re: Can’t upgrade my sky broadband
@Josh140 Post 4 you will be able to chat from the call us, tomorrow during opening times you will see the number to call!
https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372
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