Can’t track order

[catho2026]

I set up a broadband package last Friday, where it said my package would be delivered a few days before activation date which is Monday 16th.

i received one confirmation email, but no contract t&cs.

i now can't track my order and it hasn't arrived, im not even sure if it is coming?

what do i do?

[caesarome]

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@catho2026 wrote:

i now can't track my order and it hasn't arrived, im not even sure if it is coming?

what do i do?

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When you try to track it, what is happening ?

[JimM1]

@catho2026 Your account and My Messages section for all the info should be there!

[catho2026]

I can't link it to my sky ID.

On my account, it shows no orders made

[caesarome]

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@catho2026 wrote:

I can't link it to my sky ID.

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If you can't link it then what is happening when you try to ?