Hello all,
My new fibre broadband went down over 2 weeks ago. Went through the troubleshooting and found I needed an engineer. I have been on the phones dozens of times since then and still cannot get an engineer booked.
The advisors say there is an issue with openreach and they need to escalate. Then nothing happens. Then I phone back a couple of days later. They say the escalation was rejected but don't worry, they'll raise an escalation. Which again gets rejected. I'm currently in my 4th go around on this cycle.
No one lets me speak with a manager. They promise a call back or an email which never happens. Yesterday I was promised (PROMISED!) and email within 24 hours which again didn't happen.
How do I get out of this doom cycle?
